If this position is based in our Woodbury, Long Island office or Virtual, please note that ALL the work for this position must be performed outside of the five Boroughs of New York City. This position requires on-site training followed by temporary remote work until our office reopens.Must follow all guidelines of the Fair Debt Collections Practices Act (FDCPA).Ability to exercise discretion when dealing with confidential information.Excellent written and verbal communication skills.Detail oriented with strong organizational skills.Schedules typically require 1 weekend day, and shifts are typically 8 hours.Available to work between the hours of 8am – 11pm.Experience with First Data Resources (FDR), Evolve or related platforms preferred.1-year minimum of customer service or call center/collections experience preferred.Recoveries Specialists with Carson Smithfield strive for excellence by engaging and solving problems, as well as providing analytical skills on a daily basis. What you will need to be successful at Carson Smithfield: Carson Smithfield employee success derives from the employee’s effective listening, communication, and strong customer service expertise. You’ll work directly with internal and external customers, CCCs and Credit Bureaus. This is an opportunity to proactively locate customers via skip tracing, legal action, and agency assignments. These include payment in full, monthly payments, and settlement options. ![]() You will use your customer service, communication, and influencing skills to analyze each card holder’s financial situation and offer payment options for debt resolution. What will you do as a Recoveries Engagement Associate for Carson Smithfield? You will contact holders of charged off accounts to obtain payments while providing information and counseling about obligations and benefits of repaying outstanding debts. ![]() We allow these values to guide the way we conduct ourselves and our business. Our Critical Values include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. ![]() Our Critical Values makes our work environment highly desirable.
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